FAQs – Frequently Asked Questions 

Q1: How do I pay for my hired taxi?

Q2: How far in advance should I book my taxi?

Q3: When should I receive the driver’s contact details?

Q4: Are your prices per vehicle or per person?

Q5: Do you charge extra if my flight is delayed?

Q6: How can the taxi driver find me at the airport?

Q7: When crossing the borders in Singapore and Malaysia, should I get off the taxi?

Q8: What is the difference in travelling via Second Link and Woodland Checkpoint?

Q9: How long does it take to travel from Singapore to Johor Bahru?

Q10: How long in advance can I revise my travel schedule?

Q11: Do you provide daily trip or wedding car services? How much do you charge for either?

Q12: What car models do you have?

Q13: Do you only provide transfers from Singapore to Johor Bahru?

Q14: Are the prices listed for single trip or for return trip?

Q15: Are there any hidden or extra charges?

Q16: Is baby seat required / mandatory for the journey?

Q17: What is the best departing time on the weekend from Singapore and back from Johor Bahru?

Q18: Does your company provide receipts for the trips?

Q19: Could we transport a bicycle together if we travel with you?

Q20: What is your cancellation policy?

Q21: For us to catch a ferry / plane, how many hours in advanced should we depart from Johor Bahru or Singapore?

Q22: Why do we need to provide passport details for your company?

Q23: Is tipping required for the driver?

Q24: Are there any charges for additional pick up or drop off points?

Q25: Is your Legoland tickets cheaper than purchasing from Legoland directly?

Q26: Can we pay the trip via other currencies besides SGD?

Q27: When is the latest I can confirm the trip?

Q28: Can your driver suggest or recommend places to visit in Johor / Malaysia?

Q29: Do you have Tioman ferry schedule and where do we buy ferry tickets?

Q30: Could we eat inside the vehicle during the journey?

Q31: What happens if vehicle breaks down? Will you arrange another one for us immediately?

Q32: Do you require prepayment / full payment to confirm our booking before the trip?

Q33: Is passengers covered with insurance for the trip?

Q34: Will return trip driver be the same driver?

Q35: Which link will you use for crossing border?