FAQs – Frequently Asked Questions
A1: You can pay in cash to the driver in Singapore Dollar. No credit card is accepted.
A2: You can book anytime before the pick-up time. However, most of the time the taxis are fully booked within 3 days so we encourage you to schedule your booking at least 3 days in advance.
A3: You will receive the driver’s contact details around 9PM on the day before your travelling date.
A4: All our taxi charges are per vehicle and not per passenger.
A5: We do charge for waiting time, but you should send us your flight number so that the driver can track your arrival anytime. It is only after that the waiting charges can be negotiated about.
A6: The taxi driver will be waiting at the arrival hall and carrying a board that has the passenger’s name on it. Also, the driver will have your contact details.
A7: No. Just sit inside the taxi during the entire journey.
A8: Toll fees are required for both Second Link and Woodland Checkpoint. Travelling via Second Link, however, is highly encouraged to avoid traffic jam during peak hours.
A9: It takes approximately 2 hours, depending on the checkpoints traffic condition.
A10: You can make travel changes 24 hours before the scheduled date. However, the acceptance of the revision will still depend on the availability of the taxi.
A11: Yes, we do. On the Reservations tab, kindly click on Special Request when asked for the Trip Type. We will give you a quotation accordingly.
A12: Toyota Innova, Toyota Alphard and Hyundai Starex (Higher Price).
A13: No. We provide transfer services from Singapore to anywhere in Malaysia, not only in Johor Bahru.
A14: All listed prices are referring to one-way trip only.
A15: All charges are tabulated. No other extra charges apply, except for the toll fees (per trip) & peak season. Peak season surcharges will be informed via WhatsApp during enquiry or after you submit the online booking form.
A16: Kindly note it is a requirement in Singapore. We do provide child car seat (up to 18kg only) with additional SGD10 each way. We could arrange for 1 child seat per trip due to limited seats available or do suggest to bring your car seats along for the journey.
A17: We suggest departing before 8am on Saturdays and before 3pm on Sundays from Johor Bahru on normal weekends. But for long weekends, we do suggest to depart even earlier to avoid traffic.
A18: Yes. Softcopy of receipts can be sent by email after each trip is completed. Please indicate during booking.
A19: Yes, but please dismantle front bicycle wheels to enable bicycle to fit inside the vehicle.
A20: We do not impose any cancellation fee but would appreciate if you could inform at least 1 – 2 days before your travelling date for any cancellations.
Q21: For us to catch a ferry / plane, how many hours in advanced should we depart from Johor Bahru or Singapore?
A21: We suggest to travel at least 5 hours ahead of flight / ferry departure time to avoid any unexpected incident to occur.
A22: We have upgraded our license from transporter to travel agency. With this upgrade, we are required to maintain record of passengers name & passport number as a reference. We would appreciate if you could provide these details for us. Record held solely as reference only.
A23: Tipping is optional and depends on whether you liked our driver service. As a reference, our popular drivers do get around SGD10-SDG30 as a tip from customers.
A24: Yes, kindly note each additional pick up or drop off will be additional SGD10.
A25: Our tickets are cheaper than regular retails prices and hassle-free as handed by our representative instead of queuing for tickets. Certain promotional tickets via Legoland directly may be subjected to certain terms and conditions.
A26: We accept only Singapore dollar for payment at the moment.
A27: You can book at any time via our website. We do recommend to book at least 3 days ahead for weekend bookings. For instant or within same day bookings, please WhatsApp us to check driver availability for you.
A28: Do have a look at our blogs here for more ideas https://www.sgmytaxi.com/blog/.
A29: You can view latest schedule here: Tioman Ferry Schedule. For ferry tickets, kindly purchase via https://www.cataferry.com/ or https://tiomanferryticket.com/
A30: No. You’re not allowed to eat inside the vehicle during the journey even light meals or snacks.
A31: We will try to schedule a replacement vehicle for you and normally should arrive within the hour for nearby locations.
A32: No. Prepayment is not required. Just pay by cash on travelling date.
A33: Yes, all passengers are covered under vehicle insurance.
A34: Normally for return on same day trips, it will be the same driver. We will try to notify you asap for any changes. For return on separate days, we will send new driver details (around 9pm) 1 day prior to your travelling date.
A35: It will depend on most convenient route according to your travelling plans and traffic conditions for the day.